Questions & answers

Submitting a request does not automatically mean that the matter has been accepted.

After you submit your request and documents, we will review the information to determine whether the matter is suitable for the selected digital service.

If accepted, you will receive payment instructions and the matter will proceed once payment and any outstanding information have been received.

If the matter is not suitable for the selected service, we will let you know and, where appropriate, suggest an alternative service or provide a separate quote.

Our 48-Hour Guarantee applies to the standard delivery of legal advice after your request has been accepted, payment has been received, and all required documents and information have been provided.

The delivery period is calculated across two standard working days, excluding weekends and NSW public holidays.

If additional information or documents are required before we can commence the review, the delivery period will commence once the required information has been received.

No.

Your legal advice and written risk assessment remain confidential between you and ANZ International, subject to applicable legal obligations.

If you choose to provide the details of a nominated agent, broker or other property professional, they may receive an automated milestone notification confirming that you have submitted a digital service request.

The notification does not include your legal advice, contract comments or confidential legal information.

Yes.

ANZ International continues to provide conventional legal services for matters that are unsuitable for the Digital Conveyancing platform, including complex property transactions, development matters, disputes and other legal work.

If your matter does not fit one of the digital products, please contact us for an assessment or separate quotation.

Every request is reviewed for suitability before the relevant legal work commences.

If the matter involves complex title structures, commercial elements, substantial development issues, unusual contractual terms, disputes or other matters outside the standard digital scope, we may decline the request or recommend a separate legal service or quotation.

The Digital Conveyancing service is designed to be completed primarily through the online portal and email.

The fixed-fee service does not include unlimited telephone, WeChat or face-to-face consultations.

If your matter requires substantial discussion or additional legal advice outside the selected service, we may recommend a separate consultation or quotation.

Yes. You can request to upgrade from a Digital Conveyancing service to our traditional conveyancing service at any time.

Please contact us to discuss your needs. We will explain the service scope and any additional fees before you decide to proceed.

The P1 Contract Review is a fixed-fee pre-purchase legal review for one standard NSW residential Contract for Sale.

We review the contract and, where provided by you, relevant building and strata reports. We identify key legal and contractual risks that may affect your decision to make an offer or proceed with the purchase.

The service is designed to give you a concise written risk assessment before you commit to the property.

No.

P1 is a pre-purchase contract review and risk assessment. It does not include contract amendments, negotiation with the vendor or the vendor's solicitor, or preparation of a Section 66W certificate.

If you require standard contract amendments or related assistance, please select P2 Contract Review + Amendments ($159 incl. GST).

Generally, no.

P1 and P2 are designed for pre-purchase review before exchange.

If you have already exchanged contracts, please contact us or select the appropriate post-exchange conveyancing service.

The standard P1 and P2 services relate to one property and one contract review.

If the contract is materially amended or a new contract version requires a further substantive review, additional work may require a new service request or separate quotation.

The purpose of P1 and P2 is to help you make an informed decision before proceeding with the purchase.

You are not required to proceed with the purchase simply because you have obtained a contract review.

The fixed fee covers the legal work described for the selected service, whether or not you ultimately purchase the property.

P2 includes the P1 review, together with standard contract amendments and related correspondence where appropriate.

It may also include preparation or arrangement of a standard Section 66W certificate where legally appropriate.

P2 does not include extensive negotiation, substantial bespoke drafting, complex title issues, unusual transactions or other work outside the standard scope. Additional work may require a separate quote.

No.

The 2026 Buyer Pass ($199 incl. GST) provides up to six separate residential property contract review requests.

Each property is treated as a separate request and is reviewed and closed separately.

The Buyer Pass does not include building or strata report review, contract amendments, negotiations, Section 66W certificates, conveyancing or settlement.

The Buyer Pass is valid until 20 December 2026. Unused requests expire in accordance with the applicable terms.

Yes.

If your offer is accepted and contracts are exchanged, you may proceed with P4 Digital Residential Purchase Conveyancing ($990 incl. GST), subject to the matter being suitable for the P4 service.

P4 is designed to handle the standard residential purchase process through to electronic settlement via PEXA.

The $990 fee covers ANZ International's standard legal service for a suitable residential purchase matter.

Third-party expenses and disbursements, such as searches, registration fees and other external costs, are additional where applicable.

The applicable costs agreement and disclosure provided to you will set out the relevant fees, disbursements and scope of work.

The P4 $990 fixed fee is based on a standard residential purchase proceeding in the ordinary course.

Additional professional fees may apply where settlement is substantially delayed or rescheduled, or where the matter requires substantial additional work outside the standard P4 scope.

Where practicable, we will notify you before undertaking substantial additional work and provide an estimate or separate quotation.